How To: Hard Reset Nokia Lumia 520, 620, 720, 820, 920, 925, 928 Windows Phone 8


How to hard reset the Nokia Lumia 520, 620, 720, 820, Lumia 920, 925, 928 and earlier Lumia windows phone devices.

Soft Reset

An update to this article which includes Nokia’s newest Lumia devices can be found here.

If you are having problems with your phone, sometimes a soft reset will fix the problem. The Nokia Lumia 520, 620, 720 and Nokia Lumia 820 and earlier Lumia devices (710, 610 and 510) arrive with a removable battery that makes it easy to perform a soft reset. To perform a soft reset: remove the back cover from your phone and remove the battery. Re-insert the battery and replace the back cover and restart your device.

However, the Nokia Lumia 920, 925 and 928 and earlier Lumia devices (800 and 900) feature a unibody design, which means the phone is sealed and you do not have access to the battery. To soft reset your phone, use the following procedure: [The Nokia Lumia 920 features the same key layout to earlier Nokia Lumia devices and the soft reset is shown here on a Nokia Lumia 800.]


To perform a soft reset, hold down the Power and Volume Down keys at the same time until the phone vibrates three times. The phone will restart after a few seconds and the Nokia logo will appear on screen.

Hard Reset

Sometimes a soft reset will not fix the problem and on these occasions you may need to hard reset your phone. Warning: Performing a hard reset will result in the loss of all data. Please remember to take regular backups of your date.

Step 1: Backup all your data

Your windows phone is automatically designed to create a backup of your contacts to your Microsoft account. Other backup facilities include SkyDrive, Google and others.

Step 2: If your windows phone allows access to your phone settings: select Settings > About > Reset your Phone. [All your personal content will be erased and your phone will reset to its factory settings.]

If the phone will not power on, follow the instructions below:

Step 3: Switch the phone off.

Your phone needs to be switched off before completing the following procedure.




Use our phone comparison and specification (specs) list to compare mobile phones and to check the specification (specs) of any device.

Step 4: Three(3) button reset

In addition to the method above, you can hard reset your phone via a three key reset as shown above. Press and hold the Camera Key, Volume Down and Power keys at the same time. Wait for the phone to vibrate. When the phone vibrates, release the power key but continue to hold the volume down and camera keys until the phone reboots to the start screen.

Note: Nokia has issued an additional set of instructions should the above method not work to reset your phone.

Screen Shot 2013-02-09 at 11.18.49

Screen Shot 2013-02-09 at 11.19.57Screen Shot 2013-02-09 at 11.20.07


Source: Nokia

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About Dani

Hi! My name is Dani and I am a student reading Linguistics. My passion is technology and I love to write and share my thoughts, ideas and views on the subject. Add me via twitter @dani2xll My personal website is

  • Stev

    This is fuck-up…why it should be complicated like this..? Its fucking annoying me…Cant put Memory Card and Sim Card..

  • Stev

    I don’t want to do this hard reset and all..Considered it has defect ..

    • dani2xll

      If you have done a hard reset and your phone still has problems, then it is perhaps time to seek help at your local store for repair. Sorry the reset was not of help to you.

  • jana

    I reset my lumia 720 and waited for almost an hour.. until now it hasn’t open yet :(( what should i do?

  • Vishal S

    This really worked for me. I had given reset from the settings option. and phone had got stuck on the update screen that appears after NOKIA screen. For nearly an hour. I did this 3 button hardware reset and volume button combinations to reset my 720 :) thanks a lot :)

    • Amit

      where your screen stuck?
      I updated lumia 720 and after update it restarted and the it got stuck and not geting started since last 24 hour.
      Any clue and help.

      • Vishal S

        My phone was stuck on the settings screen(where u see gears)… press the 3 buttons as indicated above. it works.

  • Guest

    no exclamation mark

    • Dani

      I am not sure what you reply is to. Can you elaborate please.

  • sm

    hi, i purchase lumia 520 before 2 month. now i found some stuck pixels after using 20 or 30 minutes. how could i get ride from this…. :(

    • Dani

      You cannot get rid of dead pixels. I think you should get in touch with Nokia under the warranty to see if you can get the device repaired.

    • Dani

      Hi. As far as I know dead pixels cannot be fixed. I think you will need to contact Nokia about getting the device repaired or replaced.